Mitchel Mastrucci (Mitch) is one of Segpay’s newest employees, having joined our client integrations and support team in February of this year. The folks here at Segpay are still learning about our new colleague, and thought you might like to join us in getting to know a little about Mitch.
It’s been a fun and educational last few weeks, as the Segpay team just finished show-hopping between three important industry events: XBIZ Miami (here in our South Florida backyard), and the Bucharest and AW Summits (just a bit farther away, in Romania).
We thought we’d post a quick summary of some popular discussion topics at the shows, in case you weren’t able to attend, or just want a refresher:
If you decide you don’t want to sell your services to users in a particular country, for any reason at all, now you can take care of it in the Merchant Portal.
It’s never fun to talk about customer cancellations, but the truth is, the more you know about why members cancel, the better you can address customer needs and ultimately make your service better so you’re retaining more members over the long haul.
Great news, we were re-certified as a licensed Payment Institution in the UK, which means Segpay complies with the new PSD2 directive in the EU, and can continue providing payment services in the UK and EU. From our official announcement:
Compliance with PSD2’s stronger requirements on data security and consumer protections maintains Segpay’s reputation as a secure, trusted provider,” said Cathy Beardsley, CEO of Segpay. “Our policies and procedures are ahead of our competitors and receiving this authorization demonstrates our continued commitment to go above and beyond to be a leader in compliance.
A few months ago, we posted a short piece summarizing GDPR. With the deadline now just a couple of weeks away, a lot of you are asking what we are doing to comply, and how we can help in your efforts. The short answer is that we are aware of the impending deadline, and are actively working with third-party counsel to develop processes for complying with GDPR requirements – such as the ability to provide consumers access to their data, and to respond to requests to remove consumer data from our systems.
We will have more specific details soon about our processes for complying with these and other GDPR requirements, once our efforts are complete. In the meantime, here is a link to our original post, with background about the GDPR and links to articles that go into more detail.
In between attending two major Cam shows in the far-away land of Romania, Segpay returns to our South Florida home turf for XBIZ Miami, May 29-June 1 at the Mondrian South Beach.
Cam-site merchants and industry pros will arrive in Romania later this month for two major Cam-focused events – the Bucharest Summit, May 21-25 in (surprise) Bucharest; followed by the AW Summit, June 4-7 at the beach resort of Mamaia. Segpay will be there, too – as attendees and sponsors at both shows – and we hope to see you.
As of April 15, 2018, Visa Claims Resolution (VCR) was introduced with enhanced dispute rules and a new workflow and process. VCR is intended to decrease the time needed to resolve claims, and offers the following benefits to acquirers, merchants, and issuers:
Segpay will be required to perform more extensive due diligence on new clients – as well as existing merchants whose ownership changes – starting May 11, 2018.