It’s never fun to talk about customer cancellations, but the truth is, the more you know about why members cancel, the better you can address customer needs and ultimately make your service better so you’re retaining more members over the long haul.
Great news, we were re-certified as a licensed Payment Institution in the UK, which means Segpay complies with the new PSD2 directive in the EU, and can continue providing payment services in the UK and EU. From our official announcement:
Compliance with PSD2’s stronger requirements on data security and consumer protections maintains Segpay’s reputation as a secure, trusted provider,” said Cathy Beardsley, CEO of Segpay. “Our policies and procedures are ahead of our competitors and receiving this authorization demonstrates our continued commitment to go above and beyond to be a leader in compliance.
A few months ago, we posted a short piece summarizing GDPR. With the deadline now just a couple of weeks away, a lot of you are asking what we are doing to comply, and how we can help in your efforts. The short answer is that we are aware of the impending deadline, and are actively working with third-party counsel to develop processes for complying with GDPR requirements – such as the ability to provide consumers access to their data, and to respond to requests to remove consumer data from our systems.
We will have more specific details soon about our processes for complying with these and other GDPR requirements, once our efforts are complete. In the meantime, here is a link to our original post, with background about the GDPR and links to articles that go into more detail.
In between attending two major Cam shows in the far-away land of Romania, Segpay returns to our South Florida home turf for XBIZ Miami, May 29-June 1 at the Mondrian South Beach.
Cam-site merchants and industry pros will arrive in Romania later this month for two major Cam-focused events – the Bucharest Summit, May 21-25 in (surprise) Bucharest; followed by the AW Summit, June 4-7 at the beach resort of Mamaia. Segpay will be there, too – as attendees and sponsors at both shows – and we hope to see you.
As of April 15, 2018, Visa Claims Resolution (VCR) was introduced with enhanced dispute rules and a new workflow and process. VCR is intended to decrease the time needed to resolve claims, and offers the following benefits to acquirers, merchants, and issuers:
Segpay will be required to perform more extensive due diligence on new clients – as well as existing merchants whose ownership changes – starting May 11, 2018.
If you followed the recent news that cannabis decriminalization is being discussed in Congress, you’re probably aware of how confusing it’s been for marijuana-based businesses, banks and payment processors to navigate the conflicting state and federal laws governing the sale of these increasingly legal products. Segpay has been on top of this issue for some time now. In a March article on XBiz.com, our CEO Cathy Beardsley weighed in on the future of handling payments for cannabis, and now this month PaymentsSource has published a similar article by Cathy arguing for the type of Congressional action that appears (finally) to be gaining momentum:
In a move to accommodate the preferences of even more paying consumers, Segpay has expanded the types of credits cards it accepts for payment. (Warning: Obvious Statement ahead)… When more consumers can use their preferred payment methods, it generally means more business for our merchants, and that’s why we’re here!
Great news: the ability to use cross-selling to entice consumers with related items at the point of sale is now available in the Merchant Portal, with even more options than you had in our old Suite.