Cushioning the First Quarter Chargeback Blow

Did you know that the first quarter is one of the highest for chargeback or payment disputes?  This typically comes from consumers feeling buyer’s remorse after the holidays when their credit card statement comes in.  Chargebacks typically trail anywhere from 30 to 90 days, so its normal to see your first quarter rate 10% higher than the rest of the year.  These disputes can throw off your chargeback balance and potentially put you in breach of card brand thresholds leading to fines and penalties.

In her latest XBIZ Column, Cathy shares the latest tools and tips to preventing chargebacks up front and what to do if you exceed the threshold.

“First, don’t panic, Visa and Mastercard both typically allow a six-month workout period,” said Segpay CEO Cathy Beardsley.  “If you’re barely over the limit and not a habitual offender, the card brands sometimes suspend the fines giving a few additional months grace to work your way out.”

To read Cathy’s full column click here.

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