How Industry Leaders Rose to the Challenge of a Tumultuous Year

It’s hard to believe but we are nearing the one-year anniversary of the pandemic.  While it turbo-charged some industries it also decimated others.  Segpay is lucky to be one of those who has remained strong and continued to add to its offerings at a time when so many have turned to ecommerce.  In this month’s XBIZ World Magazine, Segpay CEO Cathy Beardsley and Segpay was selected as one of the highlighted businesses to share its success story in the edition’s Cover Story Storm Blazers.  

“Branding and hosting powerhouses supercharged clients with much-needed marketing muscle and heavyweight servers that would not buckle beneath the strain of socially distanced fans and partners,” said Alejandro Freixes XBIZ Managing Editor. “For Cathy Beardsley of Segpay, that meant finding ways to put merchants first with features that streamlined and simplified the checkout process.”

In 2020, Segpay made several enhancements and updated its cyber security practices.  It also added payment options with the integration of PayPal as a payment option and the addition of four local currencies to its Dynamic Multi-Currency for its U.S. Merchants.

“Offering multiple currencies helps to eliminate the fluctuation between the dollar and other local currencies,” Beardsley said. “We’ve also been preparing for the EU Revised Payment Services Directive for some time and this past year, the Segpay compliance team optimized the PSD2 workflow providing greater control for merchants and has reduced friction and cart abandonment by their customers.”

To read the full XBIZ Cover Story click here.

Join us at interNext21 this Week!

This year’s interNEXT Expo has gone virtual and while we always have fun in Vegas, we feel we’ve hit the jackpot with the invitation to participate in two of this year’s high-level seminars.  On Wednesday, February 10th at 12p EST Segpay CEO Cathy Beardsley will speak on the panel “The War on Adult Starts Up Again” and on February 11th at 3p EST Segpay Director of Sales Kristi Greer will moderate the billing panel “Status of the Industry.”  Join us for these seminars and many others throughout the free online event.

Segpay is this year’s Diamond Show Sponsor for the show.  interNEXT21 runs from February 10th to 11th and connects executives with a diverse mix of industry professionals across every sector of digital commerce.  The entire Segpay sales team will be on hand throughout the interNEXT21 show.  Schedule an appointment to meet today.  We look forward to speaking with you.

Cushioning the First Quarter Chargeback Blow

Did you know that the first quarter is one of the highest for chargeback or payment disputes?  This typically comes from consumers feeling buyer’s remorse after the holidays when their credit card statement comes in.  Chargebacks typically trail anywhere from 30 to 90 days, so its normal to see your first quarter rate 10% higher than the rest of the year.  These disputes can throw off your chargeback balance and potentially put you in breach of card brand thresholds leading to fines and penalties.

In her latest XBIZ Column, Cathy shares the latest tools and tips to preventing chargebacks up front and what to do if you exceed the threshold.

“First, don’t panic, Visa and Mastercard both typically allow a six-month workout period,” said Segpay CEO Cathy Beardsley.  “If you’re barely over the limit and not a habitual offender, the card brands sometimes suspend the fines giving a few additional months grace to work your way out.”

To read Cathy’s full column click here.

Segpay Wins Payment Services Company of The Year

XBIZ recently shined a spotlight on the online industry and announced the winners of the 2021 XBIZ Awards.  We are excited and thankful to share that Segpay is the winner of the Payment Services Company of The Year IPSP.  We want to give a big thank you to XBIZ voters and our peers for helping us receive this recognition of excellence. 

“It’s an honor to be recognized in this category,” said Cathy Beardsley.  “I want to thank all the merchants that have supported us over the years and, most importantly, to thank the Segpay team for its dedication to getting our clients paid.”

To read more about this year’s winners of the 2021 XBIZ Awards, you can see full coverage here or on XBIZ.com.

Segpay is Ready for PSD2

After working on it for months, we’re pleased to announce that Segpay is fully compliant with the European Service Directive PSD2.  Because of PSD2, merchants are required to have a strong form of 3-D Secure verification.  Merchants using our one-click service can take advantage of Segpay’s new seamless solution. Through a shortened version of the payment page, merchants will have their own area that doesn’t require consumers to interact with the Segpay portion.  Customers still may have to complete the challenge as required by their issuing bank.  Segpay supports all versions of 3-Ds, both 1.0 and 2.0.  In addition to the smoother, one-click service experience merchants can also indicate that a transaction is to be merchant initiated to get the SCA exemption and skip another validation.  This is designed for merchants who are either controlling their own rebills or doing their own on-demand billing like reloading consumer tokens when they get to a certain balance. 

Need help navigating PSD2? Simply reach out to your account manager or Segpay’s technical support team at at 1-800-996-0398 or Internationally at +1 954-376-3593.  We can also provide the updated PSD2 guidance document. 

Segpay Reports Strong Year Despite “Global Challenge”

Segpay is pleased to announce that it finished 2020 up significantly in overall revenue, capping one of the most successful years in the company’s 15-year history.  This growth was fueled by CAM merchants which outperformed all other market niches representing more than half of Segpay’s transaction volume, growing 55% year over year.   Subscription-based merchants also powered Segpay’s growth, up 33% year over year. 

“We made CAMs our focus five years ago and modified our system, streamlining and simplifying the checkout process to best support this segment,” said Segpay CEO Cathy Beardsley.  “Our risk tools are configurable by merchant, country and user level bringing flexibility to serve each merchant’s unique needs and requirements.”

This year commemorated Segpay’s 15th year in business and despite the challenges of the pandemic, it overcame and thrived.  Among the many accomplishments in 2020, Segpay added dozens of new clients, integrated PayPal into its payment processing platform, obtained its EU Payment Institution license ahead of Brexit, opened its European Union office in Dublin and much more.  For the full release please see Segpay’s recent media coverage in XBIZ.

XBIZ 2021 Heats Up, Virtual Seminars You Won’t Want to Miss

As XBIZ 2021 heads into day two, we’re excited to be a part of and presenting during today’s seminar line up.  First, Segpay CEO Cathy Beardsley will be a part of the panel of Billing 2021: The Year Ahead talking about the recent upheaval in payment processing. This executive session will dive into recent developments and help merchants prepare for what’s ahead this year.  Joining Cathy in the discussion is Jonathan Corona from Mobiuspay, Wendy Nelson from Netbilling, Karen Campbell from Orbitalpay, Raja Roy-Choudhury from Chargebackhelp, Evil Chris from Payze and Jeff Adams from CCBill.  This tech track discussion takes place at 3 p.m. PST.

Segpay is also presenting Best Practices for Managing User Uploaded Content.  Cathy will lead an expert panel on the best ways to protect yourself in managing user-uploaded content as recent events now have the spotlight shining on tube sites.  Cathy will be joined by JustFor.Fans’ Dominic Ford, Corey Silverstein from Silverstein Law, QRush.com’s Jim Austin, Tim Henning from ASACP and Segpay’s own Chris Clark.  This discussion will take place at 5 p.m. PST.  

Segpay’s Cathy Beardsley will also join two panels tomorrow, January 13th; at 4 p.m. PST for The Town Hall 2021 where the Free Speech Coalition will be discussing the top issues facing the adult industry and at 5 p.m. PST for the State of the Industry where panelists will share their predictions for the year to come. 

Access to these virtual seminars and all of XBIZ 2020 will be granted by XBIZ.net.  Hope to see you there. 

What’s Ahead for Payments as 2020 Comes to an End

If there ever was a year filled with change, it was 2020.  As we embrace the new year to come, it is important to note that there are two additional changes hitting the payments industry across Europe on January 1st: Brexit and PSD2. 

In her latest XBIZ Column, Cathy shares what these changes mean to you and how you can best prepare for them.

“For most with these changes, processors will do the heavy lifting,” said Segpay CEO Cathy Beardsley.  “For example, with Brexit, we received our EU license opening our Ireland entity back in September and Segpay is in full compliance all our European merchants need to do is sign an agreement with our company in Ireland to continue processing seamlessly.”

To read Cathy’s full column click here.

And the winner goes to….Segpay for Best Billing Company 2020

YNOT announced the winners of the 2020 YNOT Awards and we are honored to share that Segpay is the winner of Best Billing Company of the Year.  We want to give a heartfelt thanks to the YNOT voters and our peers for helping us receive this recognition of excellence in the business to business space. 

This year we celebrated our 15th anniversary in business and while COVID-19 put a damper on the party, we didn’t let us it get us down.  Our team pulled together, and we didn’t miss a beat.  We started Segpay with a very simple premise: That our merchants would always get paid before we do.  That premise is now a promise and how we operate every day.  You can count on us being with you All the Way to Paid™.

Feature Friday: Postback Report Offers Retry Option

Sometimes we add small features to existing reports that go unnoticed but could be helpful.   This week in our Feature Friday we wanted to highlight the Postbacks Report.  You’ll find a small checkbox in the top left side of your Postbacks report page.  Click there to requeue a failed postback so that it can be sent again.  You can also click on “Expand” or “Details” to find out more information about the postback.   As with other Segpay reports you can export the data and drill down for more details on the Purchase-ID or Transaction-ID. 

We believe that these features give you greater control over your data and can help you to troubleshoot issues more easily.  Need help using them or others features, reach out at Sales@Segpay.com. Any feedback or suggestions regarding this feature would be welcomed.