Get to Know a Segpay Employee: Lauren

Recognize that new face in the office? When she isn’t wearing her mask? We thought this would be a good time to go beyond the PPE and get to know Segpay’s newest employee, hired while we were all working remotely.  Meet Lauren Newman, Segpay’s Client Integrations Representative.  Lauren started working at Segpay in May and has jumped right in.  We’re very happy to introduce her to her colleagues at Segpay and the merchants she’ll be supporting.  

We’re so glad you’re on the team Lauren!  So, where were you working before Segpay?

Thank you!  Before working at Segpay, I was working as a Customer Experience Manager at GovSpend here in Deerfield, Florida.

Where did you grow up? 

I’m a Florida native, born and raised in Southwest Florida.  I spent most of my younger years in Fort Meyers.

Was there a dream career when you were a kid?

At one point I really wanted to be an elementary school teacher. 

Where did you go to school and what did you study?

I attended the University of Central Florida where I studied hospitality management.

Do you travel? 

I love to travel but haven’t strayed too far from home.  My favorite place so far is Grand Cayman.  I won a trip there a few years ago and stayed in a beautiful villa right on the ocean!

Favorite thing about living in Florida?

I love the weather here, it’s warm year-round making for great conditions to go boating with friends.

Any Hobbies?

Yoga!  I’ve always enjoyed it ever since I was little.  I try to practice a couple times a week because I feel it makes a big difference.  It helps my body posture and eliminates stiffness.   It also helps me relax at the end of the day and clear my mind.

I’m also returning to playing piano.  I took lessons for six years when I was younger.

Do you like to cook?  Any favorite foods?

I’m not that much of a cook-lol but when I go out, some of my favorite dishes are scallops and risotto, blackened mahi tacos or a grouper sandwich- yum!

Any other unique or fun facts about you? 

I have been a pescatarian my whole life—meaning I’ve never eaten meat, just seafood!

The Adult Performer Independence Push

The adult industry is seeing a surge of growth from performers creating their own independence through self-management.  Growth of independent models managing their businesses on successful cam platforms spiked this spring when the Free Speech Coalition (FSC) announced a voluntary production hold to coincide with the Governor of California’s shutdown of all non-essential business.  With studio work frozen, studio performers scrambled to find steady income, moving to camming, fan sites and clip programs to survive.  In Cathy’s latest XBIZ Column, she shares the top three areas of entrepreneur support being built to help performers achieve business success.

“Registered payment facilitators in this space help direct funds on behalf of their merchants to their artists and there has been a critical need for a strong and rapid payout solution,” said Segpay CEO Cathy Beardsley. 

Segpay has worked to speed up settlements to merchants, while investing heavily into a payout platform to make it easier to direct payments on behalf of merchants to their artists.  Learn more about Segpay’s model and affiliate payout platform and other ways the industry is helping performers in the full column here.

France to Require Age Verification for Adult Sites

France will soon require all adult websites to implement an age verification system.  French leaders voted unanimously to implement age verification to protect minors by blocking pornographic images from children and adolescents under the age of 18.  This follows a similar law passed by the UK a year ago that was later abandoned.  France is taking a different approach, being less strict by providing several options on what will be considered as an acceptable means of verifying age. This leaves the responsibility up to private companies on how they handle age verification.  The French Parliament is suggesting using credit card verification. 

Segpay has several solutions already in place to help merchants in France with the new age verification requirements. The solutions include:  

  • An available API that allows merchants to lookup a credit card number to determine if it was ever used for a successful transaction at Segpay.  This is helpful for more advanced merchants who want to build their own system and just use the lookup.
  • The ability to do an authorization only transaction for one or two Euros in order to validate the card. The transaction is never captured, meaning the consumer is never charged.  Segpay provides a special pay page which clearly communicates to the consumer that they won’t be charged. This is a fast and easy way to put a solution in place with minimal effort.
  • Segpay’s Amount Verification system provides a more thorough process, authorizing a small amount on the consumer’s card that must be validated by the merchant. This helps ensure the person with the card is the person with access to the account. 

Failing to comply with France’s new requirement could result in sanctions like blocking access to merchant’s websites in France.  A final vote will be held again in the Senate where the bill is expected to pass.  No date has been projected on when this change will be implemented.  

If you have questions on this, please reach out.  We’re here to help, contact your sales representative or email us at Sales@Segpay.com.

Finding the New Normal After the COVID-19 Reset

So much has changed over the last several weeks, when COVID-19 hit the U.S., life as we knew it literally paused.  Last week we moved back into our Segpay corporate headquarters along with many others across the country.  As we begin to develop our new normal, we know many parts of the business community are going to look different.  In Cathy’s latest XBIZ Column, she shares four areas that are evolving due to the Corona Virus effect. 

“The dramatic increase in online sales has reinforced the need for stronger authentication tools.
said Segpay CEO Cathy Beardsley.  “As we move towards more e-commerce and higher risk transactions, U.S. merchants will need to take advantage of programs like Verified by Visa and 3D Secure.” 

Learn more about the changes we’re seeing and what’s possible to come as we develop the new normal in the full column here.

Get to Know a Segpay Employee: Caroline

You may have seen her around the office, at a trade show or in a photo on Segpay’s social media but who is Caroline Karolinko and what does she do at Segpay?  Caroline is on the marketing team and helps in all departments from sales to tech.  She assists on many projects including marketing, managing teams for trade shows and handling the company’s social media.  Caroline has been working at Segpay since July 2018 and we thought it was a good time for merchants and fellow Segpay employees to get to know her better.

We’re so glad you’re on the team Caroline!  So, where were you working before Segpay?

Thank you!  Before working at Segpay, I was a speech language pathologist for the Palm Beach County School District where I specialized in working with children with autism and behavior disorders.

Where did you grow up? 

I was born in New Jersey, but my parents moved to South Florida when I was four.  I grew up in Boynton Beach.

Was there a dream career when you were a kid?

At one point I wanted to be an orthodontist.  I think that was because I had braces and when I got them off, I received lots of compliments on my smile.

Where did you go to school and what did you study?

I studied speech pathology at the University of Florida – Go Gators!  I went on to complete my master’s at Florida Atlantic University.

Any Hobbies?

I enjoy cooking, traveling and a good Orange Theory workout.  I also am involved in synchronized swimming.

Wait— (record scratch) Synchronized Swimming?  What do you do?

After hours at Segpay, I’m the head coach of the Palm Beach Synchronized Swimming Team.  It’s a group of 45 girls ages 4 to 18 who compete and travel across the United States.  I see some familiar faces there too.  Both Cathy Beardsley and Teresa Van Eps’ daughters are on the team. 

How did you get involved in synchronized swimming?

My Mom’s best friends’ daughter was on a team and my mom was a single parent.  She was looking for something that two sisters would enjoy.  The team sport aspect got me hooked and I am happy to provide this fun sport to the community now.

How long can you hold your breath underwater? 

Great question, in synchronized swimming you don’t have to hold your breath that long.  We never sit under water and do nothing in synchronized swimming, we are always moving.  Routines are about three minutes total and there is never a dull moment.  When it comes down to it, only half of that time is spent underwater.   

What is your favorite place you traveled to?

One of my best trips was to Oregon in 2014 where I traveled down the coast of Northern California and ended up in Napa Valley.  We hiked in Crater Lake, swam in hot springs, played in the snow, stayed at a hotel that overlooked the Goonies Rock and had lots of delicious Pinot Noir from Willamette Valley.  I’ve been lucky enough to take some amazing trips with the Segpay team for trade shows too.  One of my favorites was going to Amsterdam.  The locals were so friendly, the food was delicious, the city was filled with lots of history, and the city was gorgeous.  My mom joined me after the show, and we visited the Anne Frank House and Museum.  We also toured the Van Gogh Museum. 

You said you like to cook; do you have a specialty? 

My great aunt is from Spain and at age 85 she taught me how to make flan.  It is now my most requested dish for any family event or party.   

Any other unique fun facts about you? 

I am an ordained minister and have married two of my friends, one in Italy and one in Islamorada, Florida. 

We’re Back! In the Office.

After weeks of working remotely, the Segpay team is back together again.  This week we made the decision to move forward and come back together as a unit inside our beautiful South Florida office.  The return to work took lots of planning and the development of many safety precautions to protect our valued employees.  

In just a few weeks we were able to implement some important safety measures that begin the moment Segpay employees enter the building including temperature check stations, six feet separation techniques and PPE availability.  We’ve installed full acrylic partitions for every cubicle to add an additional level of protection barrier.  Also, new key fobs were installed for each office entrance offering a touch free experience.   

Throughout the workday, employees are protected with additional measures.  We’ve installed an HVAC Ultraviolent lighting system designed to kill viruses and upgraded the offices’ air-conditioning system by outfitting it with GPS NPBI technology which uses an electronic charge to safely clean the air inside the building.  We’ve also replaced all the air filters and are conducting daily cleaning of the office along with deep cleaning each evening. 

Our merchants likely didn’t notice a change in service throughout the past several months- and that’s thanks to our dedicated employees who remained focused and made the work from home experience seamless.  It’s exciting to have the team back together again but remember no matter where our desks sit, we are here for our merchants All the Way to Paid. ™

See You “Virtually” at The Webmaster Access Show!

We are excited to gather with our community again at this year’s Webmaster Access.  Pack you bag and head to your computer, the conference has gone virtual due to COVID-19.  We’ll be attending and participating as a diamond sponsor this year.  There will be the same networking and educational sessions we all love but you can attend them from a safe, socially distant location.  The entire Segpay team will be attending so please visit us in our virtual booth where you can ask us anything from development to technical questions. 

On day one, June 4, 2020 at 4pm EST join Segpay CEO Cathy Beardsley and other key panelists on the virtual main stage for a live panel focusing on new VISA and Mastercard regulations.  Many of these Trials and billing descriptors were scheduled to go live before the pandemic and have now been delayed.  The panel will discuss the impacts and the status of other new regulations in the card association pipeline. 

Join us this week, June 4th to 6th at the Webmaster Access, The Virtual Conference.  We hope to see and connect with you there.

Working from Home Effectively as a Company

Segpay’s team has expanded to have offices in six countries around the world.  Managing remote teams is a big part of keeping Segpay’s business operating smoothly no matter what’s going on.  In Cathy’s latest XBIZ column, Segpay’s senior management team shares eight tips to help better manage your remote workforce.

“It is important to stay connected with your team, the more you talk to them the better and its so easy with the available tools these days like email, Skype, Zoom and instant messaging,” said Segpay CEO Cathy Beardsley.  “Talk to everyone, see what they need to be successful especially in uncertain times such as these.”

Learn more about how to best manage your remote workforce in times of crisis and beyond in the full column here.

Our New Merchant Portal is Here!

Segpay’s new merchant portal is now available for beta clients.  Users will find it easier to navigate with a crisp, modern look that showcases Segpay’s powerful functionality.  Our designers have been busy for months working to create the new merchant portal.  One of the most noticeable changes is the additional space found at the top of the pages. The benefit of this design change is that it offers more room for search results to be displayed in that area. To change your search, simply expand the section to see your search options again. Take a quick tour of the new portal. We’re confident you’ll find it much improved and designed with you in mind.  

To join our ongoing beta and try the new merchant portal contact your account manager or reach out to us at Sales@Segpay.com and we’ll get you started. 

Facts at Your Fingertips

Segpay is pleased to introduce our new Systems Status Page.  The system reports any issues in real-time going back over the last seven days.  It’s designed as a performance tracker of all systems and will describe any incident as well as if and how it was resolved.

“We’re excited to be the first company in the space to offer a real time feature like this,” said Jeff Rosenzweig, Segpay VP of Operations.  “It furthers our mission of being transparent with our merchants at every step of the payment process.”

Merchants can subscribe to receive text and email alerts from the Systems Status Page.  It will be managed by Segpay’s IT department.  To view the new Systems Status Page, click here: https://segpay.statuspage.io/