It’s never fun to talk about customer cancellations, but the truth is, the more you know about why members cancel, the better you can address customer needs and ultimately make your service better so you’re retaining more members over the long haul.
You’ve been making your voices heard: after launching the new Merchant Portal last week, we have already added new features and enhancements, based on merchant feedback. Now, to encourage you to keep sharing your thoughts and ideas for how we can make SegPay better for you, we’ve launched an “Ideas Portal.” Visit: https://yourideasmatter.ideas.aha.io to propose new features, view others’ suggestions, and vote for your favorites.
The SegPay team is hard at work on an updated version of our Merchant Portal. The new portal no longer requires Silverlight and will support the latest browsers, including Chrome, Safari, Edge and Firefox.
We’re introducing a number of new features to the portal, along with an updated design and enhanced interface, based on merchant feedback, and we’d love to hear what you think!
SegPay merchants interested in “kicking the tires” and sharing thoughts on our new release can email us at firstname.lastname@example.org. Over the next few weeks, we’ll reply to a handful of those emails with invitations to join our “Alpha release” and get a sneak peak at the new portal.
Please hang in there if we don’t contact you right away, since it’s very likely that we’ll reach out to additional testers after the initial group. We’re targeting May or June to introduce the initial features of the new portal to everyone. Thank you in advance for your help!