Segpay is pleased to announce system-wide enhancements to its merchant services platform, improving the suite of solutions offered to merchants in several areas from real-time reporting to more simplified client management pages.
Segpay’s new Systems Status Page reports any issue in real-time going back over the past seven days. It’s designed as a performance tracker of all systems and will describe any incidents as well as if and how it was resolved. Merchants can subscribe to receive text and email alerts from the System Status page managed by Segpay’s IT department.
“We are the first company in the space to offer this real-time reporting tool for our merchants furthering our missing of being transparent with our clients throughout the payment process,” said Jeff Rosenzweig, Segpay VP of Operations.
Also included in the enhancements is Segpay’s new Merchant Portal, and an updated API process. To read more follow Segpay’s recent media coverage in YNOT, AVN and XBIZ.
We are excited to announce the Segpay’s new merchant portal is officially open to all merchants and is now our default merchant portal. We want to give a big shout out and heartfelt thanks to all our beta merchants who have been giving us feedback as we went through the testing phase. We are so pleased and excited about the performance improvements. Users will find it easier to navigate with a modern look showcasing Segpay’s powerful functionality. As we mentioned in a previous blog, the most noticeable change is the additional space found at the top of the pages which will allow for more room for search results to be displayed.
Segpay’s documents are also being updated to add screen shots to reflect the new design. Keep an eye on the recently edited section for the most recent changes. If for any reason you have any challenges with the new portal you can always use the button at the top right of your browser to return to the old portal. The old portal will open a new tab. If you find that some of your bookmarks to individual pages in the old portal break and direct you to the new portal, you can just use the top menu to navigate back to the page you had bookmarked and create a new one.
Try it out and let us know how you like it. We want to hear from you. Please reach out to us and share your experiences. You can use the bug reporting icon at the top left corner of the merchant portal or speak to someone at Sales@Segpay.com.
Segpay’s new merchant portal is now available for beta clients. Users will find it easier to navigate with a crisp, modern look that showcases Segpay’s powerful functionality. Our designers have been busy for months working to create the new merchant portal. One of the most noticeable changes is the additional space found at the top of the pages. The benefit of this design change is that it offers more room for search results to be displayed in that area. To change your search, simply expand the section to see your search options again. Take a quick tour of the new portal. We’re confident you’ll find it much improved and designed with you in mind.
To join our ongoing beta and try the new merchant portal contact your account manager or reach out to us at Sales@Segpay.com and we’ll get you started.
Merchants who’ve asked for more transactional postbacks will be happy to see that up to four can now be sent for every transaction. More data is also available in Merchant Portal reports starting today. Here’s a complete list of our pre-holiday updates:
You’re probably familiar with Cancel/Keep retention offers, which can persuade a consumer to change his/her mind about cancelling. This week we are introducing Reactivation retention offers, which can bring back consumers whose accounts were already cancelled or expired, by making it extremely easy to restore an inactive membership.
It’s never fun to talk about customer cancellations, but the truth is, the more you know about why members cancel, the better you can address customer needs and ultimately make your service better so you’re retaining more members over the long haul.