Reactivation Offers – Another Tool to Boost Customer Retention

You’re probably familiar with Cancel/Keep retention offers, which can persuade a consumer to change his/her mind about cancelling. This week we are introducing Reactivation retention offers, which can bring back consumers whose accounts were already cancelled or expired, by making it extremely easy to restore an inactive membership.

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Two Reports to Help You Spot Trends and Plan Better

It’s now been 6 months since we launched our new Merchant Portal. The redesigned portal brought you a host of new functionality at once, with the ability to manage your consumers, websites, and all of your pricing, not to mention reporting to help you track performance, with enough data to help you make good decisions.

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Download a List of Your Websites and Price Points

A list of your websites, price points, and all the data associated with them is always available for you in the SegPay Merchant Portal. But what if you want to grab that data and save or share it in different formats? We’re glad you asked! As of today, you can download all of your website and price point info in an Excel file, or a CSV or PDF. Go to My Websites in the Merchant Portal, and when viewing your list of sites or price points, look for the Download link above the table.

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View Credit Card Types in Transaction Reports (and One Other Merchant Portal Update)

The Transaction Detail report now lets you see the type of payment used, and for credit card payments the type of card (Visa, Mastercard, Amex, etc.). When running the report, select Advanced Options and choose Card Type and Payment Type.

 

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Review, Refund and Cancel Transactions in the Merchant Portal

It’s been about two months since merchants first got a look at SegPay’s new Merchant Portal, your central place to manage everything billing-related from virtually any device, anytime. Occasionally we will use this space to discuss specific features of the portal and address questions we’ve received from merchants. Today’s topic: reviewing, cancelling, refunding transactions and adding notes via the Manage Consumers tool.

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