After working on it for months, we’re pleased to announce that Segpay is fully compliant with the European Service Directive PSD2. Because of PSD2, merchants are required to have a strong form of 3-D Secure verification. Merchants using our one-click service can take advantage of Segpay’s new seamless solution. Through a shortened version of the payment page, merchants will have their own area that doesn’t require consumers to interact with the Segpay portion. Customers still may have to complete the challenge as required by their issuing bank. Segpay supports all versions of 3-Ds, both 1.0 and 2.0. In addition to the smoother, one-click service experience merchants can also indicate that a transaction is to be merchant initiated to get the SCA exemption and skip another validation. This is designed for merchants who are either controlling their own rebills or doing their own on-demand billing like reloading consumer tokens when they get to a certain balance.
Need help navigating PSD2? Simply reach out to your account manager or Segpay’s technical support team at at 1-800-996-0398 or Internationally at +1 954-376-3593. We can also provide the updated PSD2 guidance document.
Sometimes we add small features to existing reports that go unnoticed but could be helpful. This week in our Feature Friday we wanted to highlight the Postbacks Report. You’ll find a small checkbox in the top left side of your Postbacks report page. Click there to requeue a failed postback so that it can be sent again. You can also click on “Expand” or “Details” to find out more information about the postback. As with other Segpay reports you can export the data and drill down for more details on the Purchase-ID or Transaction-ID.
We believe that these features give you greater control over your data and can help you to troubleshoot issues more easily. Need help using them or others features, reach out at Sales@Segpay.com. Any feedback or suggestions regarding this feature would be welcomed.
Segpay is pleased to announce system-wide enhancements to its merchant services platform, improving the suite of solutions offered to merchants in several areas from real-time reporting to more simplified client management pages.
Segpay’s new Systems Status Page reports any issue in real-time going back over the past seven days. It’s designed as a performance tracker of all systems and will describe any incidents as well as if and how it was resolved. Merchants can subscribe to receive text and email alerts from the System Status page managed by Segpay’s IT department.
“We are the first company in the space to offer this real-time reporting tool for our merchants furthering our missing of being transparent with our clients throughout the payment process,” said Jeff Rosenzweig, Segpay VP of Operations.
Also included in the enhancements is Segpay’s new Merchant Portal, and an updated API process. To read more follow Segpay’s recent media coverage in YNOT, AVN and XBIZ.
We are excited to announce the Segpay’s new merchant portal is officially open to all merchants and is now our default merchant portal. We want to give a big shout out and heartfelt thanks to all our beta merchants who have been giving us feedback as we went through the testing phase. We are so pleased and excited about the performance improvements. Users will find it easier to navigate with a modern look showcasing Segpay’s powerful functionality. As we mentioned in a previous blog, the most noticeable change is the additional space found at the top of the pages which will allow for more room for search results to be displayed.
Segpay’s documents are also being updated to add screen shots to reflect the new design. Keep an eye on the recently edited section for the most recent changes. If for any reason you have any challenges with the new portal you can always use the button at the top right of your browser to return to the old portal. The old portal will open a new tab. If you find that some of your bookmarks to individual pages in the old portal break and direct you to the new portal, you can just use the top menu to navigate back to the page you had bookmarked and create a new one.
Try it out and let us know how you like it. We want to hear from you. Please reach out to us and share your experiences. You can use the bug reporting icon at the top left corner of the merchant portal or speak to someone at Sales@Segpay.com.
Segpay’s new merchant portal is now available for beta clients. Users will find it easier to navigate with a crisp, modern look that showcases Segpay’s powerful functionality. Our designers have been busy for months working to create the new merchant portal. One of the most noticeable changes is the additional space found at the top of the pages. The benefit of this design change is that it offers more room for search results to be displayed in that area. To change your search, simply expand the section to see your search options again. Take a quick tour of the new portal. We’re confident you’ll find it much improved and designed with you in mind.
To join our ongoing beta and try the new merchant portal contact your account manager or reach out to us at Sales@Segpay.com and we’ll get you started.
No one wants to see a customer go. The longer you keep a customer, the better their lifetime value to your business. So, why not do all you can to stop them from leaving? A great way to stem churn is Reactivation Offers.
Offering free trial periods can be an effective way for subscription-based merchants to showcase their services without requiring any commitment from the consumer. A downside, however, is that you can attract “trial junkies” – those who sign up just to get the free stuff, with no intention of ever actually buying a subscription. One way to cut down on trial junkies and increase the likelihood that free trials convert to members: require a valid credit card to access your trial.
Merchants who’ve asked for more transactional postbacks will be happy to see that up to four can now be sent for every transaction. More data is also available in Merchant Portal reports starting today. Here’s a complete list of our pre-holiday updates:
Segpay recently introduced Post Pay, a pricing feature designed to give merchants more control over how they authorize and settle purchases on “cam” sites or other token-based services. With Post pay, merchants can offer a better buying experience while lowering their risk of chargebacks.