Earlier this year we wrote about how Segpay Reporting Services (SRS) can make your life easier, in particular by automating or simplifying common billing and support tasks. One such task is upgrading or downgrading a recurring membership by changing the amount that is regularly rebilled. Previously, SRS only allowed you to decrease a rebill amount. However, now you can increase a recurring charge as well, with prior approval from the Segpay compliance team.
Earlier this year, YNOT.com interviewed Segpay’s Cathy Beardsley and Jeff Rosenzweig about our plans for 2018. Those plans included a verification feature to ensure cardholders are who they say they are. As of today, that feature is available to merchants who want to bolster their fraud defenses with another layer of security.
Introducing Single Use Promos, a way to attract more signups with a one-time, or limited-time, discount. Single Use Promos allow you to create a generous sale offer without worrying about repeat purchases.
You’re probably familiar with Cancel/Keep retention offers, which can persuade a consumer to change his/her mind about cancelling. This week we are introducing Reactivation retention offers, which can bring back consumers whose accounts were already cancelled or expired, by making it extremely easy to restore an inactive membership.
If you decide you don’t want to sell your services to users in a particular country, for any reason at all, now you can take care of it in the Merchant Portal.
It’s never fun to talk about customer cancellations, but the truth is, the more you know about why members cancel, the better you can address customer needs and ultimately make your service better so you’re retaining more members over the long haul.
New in the Merchant Portal this week: view recent cancellations and expirations; and learn more about unsuccessful rebills, including the date of the next billing attempt.
Today we released two updates to the Merchant Portal: an enhancement to the Approval Rates report, and a new option for Price Points.
A list of your websites, price points, and all the data associated with them is always available for you in the SegPay Merchant Portal. But what if you want to grab that data and save or share it in different formats? We’re glad you asked! As of today, you can download all of your website and price point info in an Excel file, or a CSV or PDF. Go to My Websites in the Merchant Portal, and when viewing your list of sites or price points, look for the Download link above the table.
Cancelled subscriptions are a fact of life. We’d love it if we could prevent every one of our members from cancelling. However, while that may not be realistic, we’ll soon be introducing a way to salvage some cancellations that may have been unintentional.