Segpay Announces System-Wide Enhancements

Segpay is pleased to announce system-wide enhancements to its merchant services platform, improving the suite of solutions offered to merchants in several areas from real-time reporting to more simplified client management pages. 

Segpay’s new Systems Status Page reports any issue in real-time going back over the past seven days.  It’s designed as a performance tracker of all systems and will describe any incidents as well as if and how it was resolved.  Merchants can subscribe to receive text and email alerts from the System Status page managed by Segpay’s IT department.

“We are the first company in the space to offer this real-time reporting tool for our merchants furthering our missing of being transparent with our clients throughout the payment process,” said Jeff Rosenzweig, Segpay VP of Operations.

Also included in the enhancements is Segpay’s new Merchant Portal, and an updated API process.   To read more follow Segpay’s recent media coverage in YNOT, AVN and XBIZ.

Segpay’s New Merchant Portal is Now Open to Everyone

We are excited to announce the Segpay’s new merchant portal is officially open to all merchants and is now our default merchant portal.  We want to give a big shout out and heartfelt thanks to all our beta merchants who have been giving us feedback as we went through the testing phase.  We are so pleased and excited about the performance improvements.  Users will find it easier to navigate with a modern look showcasing Segpay’s powerful functionality.  As we mentioned in a previous blog, the most noticeable change is the additional space found at the top of the pages which will allow for more room for search results to be displayed. 

Segpay’s documents are also being updated to add screen shots to reflect the new design.  Keep an eye on the recently edited section for the most recent changes.  If for any reason you have any challenges with the new portal you can always use the button at the top right of your browser to return to the old portal.  The old portal will open a new tab. If you find that some of your bookmarks to individual pages in the old portal break and direct you to the new portal, you can just use the top menu to navigate back to the page you had bookmarked and create a new one.

Try it out and let us know how you like it.  We want to hear from you.  Please reach out to us and share your experiences.  You can use the bug reporting icon at the top left corner of the merchant portal or speak to someone at Sales@Segpay.com

Facts at Your Fingertips

Segpay is pleased to introduce our new Systems Status Page.  The system reports any issues in real-time going back over the last seven days.  It’s designed as a performance tracker of all systems and will describe any incident as well as if and how it was resolved.

“We’re excited to be the first company in the space to offer a real time feature like this,” said Jeff Rosenzweig, Segpay VP of Operations.  “It furthers our mission of being transparent with our merchants at every step of the payment process.”

Merchants can subscribe to receive text and email alerts from the Systems Status Page.  It will be managed by Segpay’s IT department.  To view the new Systems Status Page, click here: https://segpay.statuspage.io/

Faster Payments, Better Uptime, More Happiness

You should be experiencing all of these things, thanks to a recent migration of our servers to a new provider offering faster performance, more redundancy (so SegPay remains available even when a server goes down) and expanded capacity to accommodate our growth.

The migration gives us a disaster recovery site – in the event something ever happens to our main facility – which of course we hope to never use. It also provides increased protection against denial of service attacks. It’s all about making SegPay even more rock-solidly reliable for your payments.

Immediately, consumers should see a snappier response when submitting payments, and get quicker access to the content they paid for. Happy consumers mean happy merchants. And better uptime over the long term means more purchases flowing through our system. We’re all happy about that.

If you have any questions about how this news affects you, please email us at techsupport@segpay.com or contact your sales rep.