Just weeks after opening an office in Dublin, Ireland Segpay, a global leader in digital payment processing, announced an expansion of its employee base in South Florida.
Segpay has added two fulltime Sales Support Representatives to its team and promoted a long-term company veteran to lead the group. Kristi Greer, who has been with Segpay for 15 years has been promoted to the role of Director of Sales. She will also continue to oversee Segpay’s Merchant Services Group. Ruben Perez and Patricia Ucros join Segpay and will report to Greer.
“Kristi is a dedicated, high performing member of Segpay’s sales team and a key part of our overall success, we’re excited to promote her to this important position,” said Segpay CEO Cathy Beardsley.
Segpay also hired Raphael Rattray-Morris as its new Customer Service Manager and promoted Caroline Karolinko to Marketing and Sales Support Manager and Sastra Maharaj to Accountant.
“As we continue to grow our business, it’s just as important that we nurture and recognize employee excellence,” said Beardsley. “We felt it was necessary to acknowledge these key individuals who show up and step up each and every day at Segpay.”
Segpay is pleased to announce system-wide enhancements to its merchant services platform, improving the suite of solutions offered to merchants in several areas from real-time reporting to more simplified client management pages.
Segpay’s new Systems Status Page reports any issue in real-time going back over the past seven days. It’s designed as a performance tracker of all systems and will describe any incidents as well as if and how it was resolved. Merchants can subscribe to receive text and email alerts from the System Status page managed by Segpay’s IT department.
“We are the first company in the space to offer this real-time reporting tool for our merchants furthering our missing of being transparent with our clients throughout the payment process,” said Jeff Rosenzweig, Segpay VP of Operations.
Also included in the enhancements is Segpay’s new Merchant Portal, and an updated API process. To read more follow Segpay’s recent media coverage in YNOT, AVN and XBIZ.
As all business owners know, it’s crucial – and not always easy – to retain your most talented people. Cathy’s latest XBIZ piece came from a meeting with ecommerce CEOs, where participants shared their best practices for keeping employees happy, so they’ll want to stick around for the long haul.
YNOT took a detailed look into content the major credit card brands deem acceptable (or not) for sites taking online payments, and how merchants often must balance free expression with the necessity of getting paid for their work. Segpay CEO Cathy Beardsley was interviewed for the piece and provided insight from the payment processor’s point of view:
Today we launched a payout platform offering merchants multiple options for seamlessly paying their models, affiliates, producers, vendors and other contractors in an accurate and timely manner. These direct payments will provide an immediate benefit to cam merchants issuing payment to their models; as well as any merchant who relies on affiliate marketing partners requiring payments in exchange for sales lead referrals.
Please check out Cathy’s most recent piece for XBIZ.com, Riding the Retention Roller Coaster, which includes highlights from a recent panel discussion on customer-retention strategies for recurring revenue business.