Segpay Re-Authorized as Payment Institution in the UK

Great news, we were re-certified as a licensed Payment Institution in the UK, which means Segpay complies with the new PSD2 directive in the EU, and can continue providing payment services in the UK and EU. From our official announcement:

Compliance with PSD2’s stronger requirements on data security and consumer protections maintains Segpay’s reputation as a secure, trusted provider,” said Cathy Beardsley, CEO of Segpay. “Our policies and procedures are ahead of our competitors and receiving this authorization demonstrates our continued commitment to go above and beyond to be a leader in compliance.

 

Cathy Argues for Congressional Action on Weed in PaymentsSource Article

If you followed the recent news that cannabis decriminalization is being discussed in Congress, you’re probably aware of how confusing it’s been for marijuana-based businesses, banks and payment processors to navigate the conflicting state and federal laws governing the sale of these increasingly legal products. Segpay has been on top of this issue for some time now. In a March article on XBiz.com, our CEO Cathy Beardsley weighed in on the future of handling payments for cannabis, and now this month PaymentsSource has published a similar article by Cathy arguing for the type of Congressional action that appears (finally) to be gaining momentum:

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The Non-Sexy Side of Running a Successful Online Business

Product and marketing strategies tend to get the most attention while running a business day-to-day – making it easy to lose sight of the little things that help sustain a successful operation. In her latest piece published on XBiz.com, SegPay’s CEO Cathy Beardsley lays out a list of 13 essential (if non-sexy) steps that some businesses overlook at their peril:

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Cathy Quoted in XBIZ Roundup of Best Billing Practices

Please read XBiz.com’s informative look at best billing practices for merchants, published this week. We appreciate that they asked SegPay to participate and we (of course) highly recommend the article. There’s lots of helpful information in there, including the following quote from our CEO Cathy Beardsley about the importance of being prepared for audits:

“At any given time, we can be called for an audit by our acquiring or operating banks. We, as billers, are required to have all our KYC (Know Your Customer) documents up to date, and all sites in compliance, both in terms of content and website documentation (e.g. merchant address included on the website),” Beardsley explains. “As a merchant, it is crucial that you keep your business records up to date. How well organized SegPay is in the eyes of the card brands, acquirers and other banking institutions goes a long way in our success.”

Read Putting Your Best Foot Forward: Billing’s Best Practices.

Tips on Mastering Customer Retention

Please check out, Tips to Master Customer Subscription Retention, by Cathy, published on XBiz.com.

Churn of your subscription customers is one of the most important factors to look at when measuring the health and longevity of your business. Recurring billing models always see some regular churn, it’s just the nature of business with subscription programs. Merchants experiencing a higher-than-normal churn rate are losing out on potential profits, but the good news is they can implement marketing strategies to cut these rates and retain their base.

Read the full article on XBiz.com.