No one wants to see a customer go. The longer you keep a customer, the better their lifetime value to your business. So, why not do all you can to stop them from leaving? A great way to stem churn is Reactivation Offers.Continue reading “Recover Subscribers Through Reactivation”
As all business owners know, it’s crucial – and not always easy – to retain your most talented people. Cathy’s latest XBIZ piece came from a meeting with ecommerce CEOs, where participants shared their best practices for keeping employees happy, so they’ll want to stick around for the long haul.Continue reading “Ten Tips for Retaining Employees”
In Cathy’s latest piece for XBIZ.com – Fraud Takes Flight as Thieves go to New Heights to Steal Data – she shares some simple tips you can use to protect your personal information.
Today is National Stress Awareness Day. We hope it’s a day that doesn’t apply to you because you’re stress-free, but the truth is that most of us do experience stress and today is a day to discuss, and hopefully try to resolve, whatever is causing stress in our lives.
What is Segpay’s Reporting Service (SRS)? In a nutshell, it’s just what the headline above says: a way to make your life easier – assuming, of course, you are a merchant processing payments with Segpay. SRS lets you automate and/or simplify consumer support tasks and the retrieval of key stats about your transactions, all via http requests from your system to Segpay’s.
Those involved in the cryptocurrency markets are familiar with the process for funding an exchange account to make trades. However, if you use a credit card to fund your account, chances are you will start seeing an additional transaction fee. Both Visa and MasterCard have clarified the Merchant Category (MCC) Codes used to classify these transactions, and the result is higher fees for consumers.
Back in July, SegPay CEO Cathy Beardsley wrote about customer retention strategies for subscription-based businesses, in particular how important it is to understand why customers are leaving (a.k.a., “churn”) before you can determine the best ways to retain them. Cathy defined a few different types of customer churn and suggested ways to combat each type:
For many years, SegPay has paired US merchants who do business in Europe with local acquirers that provide payouts in US Dollars. However, for various reasons the ability to find sufficient merchant settlement options for USD payouts has been getting more challenging. We expect this trend to continue, so we wanted you to be aware and let you know how we’re preparing.
When you think about growing your business beyond the borders of your home country, it probably feels like a daunting task: you have to consider language translations, currency conversions, cultural sensitivities, not to mention navigating a potential maze of local laws and regulations. However, depending on where you are located and how customizable your website is, taking the first step may not be as difficult as it seems.
None of us likes to think about disaster scenarios or imagine that they will affect us or our business. However, we all know that storms and other catastrophic events – natural or otherwise – are a fact of life, and it makes sense to be prepared, just in case.