Did you know that the first quarter is one of the highest for chargeback or payment disputes? This typically comes from consumers feeling buyer’s remorse after the holidays when their credit card statement comes in. Chargebacks typically trail anywhere from 30 to 90 days, so its normal to see your first quarter rate 10% higher than the rest of the year. These disputes can throw off your chargeback balance and potentially put you in breach of card brand thresholds leading to fines and penalties.
In her latest XBIZ Column, Cathy shares the latest tools and tips to preventing chargebacks up front and what to do if you exceed the threshold.
“First, don’t panic, Visa and Mastercard both typically allow a six-month workout period,” said Segpay CEO Cathy Beardsley. “If you’re barely over the limit and not a habitual offender, the card brands sometimes suspend the fines giving a few additional months grace to work your way out.”
YNOT announced the winners of the 2020 YNOT Awards and we are honored to share that Segpay is the winner of Best Billing Company of the Year. We want to give a heartfelt thanks to the YNOT voters and our peers for helping us receive this recognition of excellence in the business to business space.
This year we celebrated our 15th anniversary in business and while COVID-19 put a damper on the party, we didn’t let us it get us down. Our team pulled together, and we didn’t miss a beat. We started Segpay with a very simple premise: That our merchants would always get paid before we do. That premise is now a promise and how we operate every day. You can count on us being with you All the Way to Paid™.
No one imagined just how much COVID-19 would change the course of the year. With the holiday giving season getting into full swing it’s a good time to recognize how we’ve been able to survive and think about what we’re grateful for.
In her latest XBIZ Column, Cathy shares what she’s thankful for in 2020 from the ability to work from home to technology and the industry in general.
“Most years, I’ve traveled two to three times a month but this year I haven’t stepped on a plane since March, all of our meetings have been virtual,” said Segpay CEO Cathy Beardsley. “I’m so thankful for the variety of online meeting tools available which have allowed us to continue to grow our business and service our clients’ needs.”
We are humbled and excited to announce Segpay is nominated for two 2021 XBIZ Awards and two XBIZ 2021 Exec Awards. We want to send out a big THANK YOU to everyone who nominated us. This week, Segpay received nominations for: Payment Services Company of the Year- IPSP and Payment Services Company of the Year – Merchant Services. Last week CEO, Cathy Beardsley was nominated for Chief Executive of the Year and Kristi Greer for Brand Ambassador of the Year. According to XBIZ, these annual awards honor the best of the best, celebrating outstanding company and career achievements across a wide variety of prominent industry roles.
“We started Segpay with a very simple premise, that our merchants would always get paid before we do. That premise is now a promise and is how we operate every day.” said Segpay CEO Cathy Beardsley.
How and When to Vote
Vote here for the XBIZ Exec Awards on XBIZ.net now through Wednesday, November 25th.
Vote here for the 2021 XBIZ Awards which begins Monday, November 23rd for the XBIZ Awards.
The awards will be presented as part of the virtual edition of the XBIZ Show January 11 -14th 2021. We are proud of these nominations and hope the XBIZ voters will consider us worthy of their votes. We look forward to seeing you virtually at the party in January.
Segpay is pleased to announce that it is fully compliant and ready to process merchant transactions in both the UK and EU ahead of two major changes set to impact European Payments; PSD2 and Brexit. Both mandates are scheduled to take effect on December 31, 2020.
Segpay has implemented Strong Customer Authentication (SCA) making it fully compliant ahead of the EU Revised Payment Service Directive (PSD2). SCA is based on two forms of authentication for online and card present transactions which will be mandated at the end of December. Merchants not able to meet the deadline are able to point their EU consumer traffic that typically is processed through an EU acquirer to Segpay to meet the new compliance requirements.
“It was a pretty heavy lift to get the system ready to support 3D secure 2.0 as well as meet all of the PSD2 rules,” said Segpay CEO Cathy Beardsley. “We are proud to be ahead of schedule and able to offer options for those who find themselves struggling to meet the deadline.”
Segpay also secured its EU license last September and officially opened its Ireland office, meeting the licenced processor requirements of financial, compliance and support personnel in both jurisdictions. Segpay merchants located outside the UK, will transition to Segpay’s Ireland entity and license. They’ll be processed and paid out through Segpay’s European banking network. Segpay’s UK merchants will remain with Segpay UK and will be processed and paid out through Segpay’s UK banking network.
For more information about processing across Europe with Segpay please contact firstname.lastname@example.org.
Awards season is coming up and we are excited to be nominated in two categories of the 2020 YNOT Awards: Segpay is nominated for Best Billing Company and Segpay’s CEO, Cathy Beardsley is nominated for Businesswoman of the Year. We pride ourselves on putting our merchants first and are humbled by this recognition. Thank you YNOT and everyone who nominated us!
“The YNOT Awards recognizes excellence in the adult entertainment industry specifically in the business to business space.”
Voting is taking place now through November 25th and the winners will be announced at the 10th Annual YNOT Awards Show as it commences virtually on December 3rd, 2020. All voters must be registered, you can set up your account here.
We are proud of these nominations and hope the YNOT voters will consider us worthy of their votes. We look forward to seeing you virtually at the party.
The adult industry is seeing a surge of growth from performers creating their own independence through self-management. Growth of independent models managing their businesses on successful cam platforms spiked this spring when the Free Speech Coalition (FSC) announced a voluntary production hold to coincide with the Governor of California’s shutdown of all non-essential business. With studio work frozen, studio performers scrambled to find steady income, moving to camming, fan sites and clip programs to survive. In Cathy’s latest XBIZ Column, she shares the top three areas of entrepreneur support being built to help performers achieve business success.
“Registered payment facilitators in this space help direct funds on behalf of their merchants to their artists and there has been a critical need for a strong and rapid payout solution,” said Segpay CEO Cathy Beardsley.
Segpay has worked to speed up settlements to merchants, while investing heavily into a payout platform to make it easier to direct payments on behalf of merchants to their artists. Learn more about Segpay’s model and affiliate payout platform and other ways the industry is helping performers in the full column here.
France will soon require all adult websites to implement an age verification system. French leaders voted unanimously to implement age verification to protect minors by blocking pornographic images from children and adolescents under the age of 18. This follows a similar law passed by the UK a year ago that was later abandoned. France is taking a different approach, being less strict by providing several options on what will be considered as an acceptable means of verifying age. This leaves the responsibility up to private companies on how they handle age verification. The French Parliament is suggesting using credit card verification.
Segpay has several solutions already in place to help merchants in France with the new age verification requirements. The solutions include:
An available API that allows merchants to lookup a credit card number to determine if it was ever used for a successful transaction at Segpay. This is helpful for more advanced merchants who want to build their own system and just use the lookup.
The ability to do an authorization only transaction for one or two Euros in order to validate the card. The transaction is never captured, meaning the consumer is never charged. Segpay provides a special pay page which clearly communicates to the consumer that they won’t be charged. This is a fast and easy way to put a solution in place with minimal effort.
Segpay’s Amount Verification system provides a more thorough process, authorizing a small amount on the consumer’s card that must be validated by the merchant. This helps ensure the person with the card is the person with access to the account.
Failing to comply with France’s new requirement could result in sanctions like blocking access to merchant’s websites in France. A final vote will be held again in the Senate where the bill is expected to pass. No date has been projected on when this change will be implemented.
If you have questions on this, please reach out. We’re here to help, contact your sales representative or email us at Sales@Segpay.com.
So much has changed over the last several weeks, when COVID-19 hit the U.S., life as we knew it literally paused. Last week we moved back into our Segpay corporate headquarters along with many others across the country. As we begin to develop our new normal, we know many parts of the business community are going to look different. In Cathy’s latest XBIZ Column, she shares four areas that are evolving due to the Corona Virus effect.
“The dramatic increase in online sales has reinforced the need for stronger authentication tools. said Segpay CEO Cathy Beardsley. “As we move towards more e-commerce and higher risk transactions, U.S. merchants will need to take advantage of programs like Verified by Visa and 3D Secure.”
Learn more about the changes we’re seeing and what’s possible to come as we develop the new normal in the full column here.
After weeks of working remotely, the Segpay team is back together again. This week we made the decision to move forward and come back together as a unit inside our beautiful South Florida office. The return to work took lots of planning and the development of many safety precautions to protect our valued employees.
In just a few weeks we were able to implement some important safety measures that begin the moment Segpay employees enter the building including temperature check stations, six feet separation techniques and PPE availability. We’ve installed full acrylic partitions for every cubicle to add an additional level of protection barrier. Also, new key fobs were installed for each office entrance offering a touch free experience.
Throughout the workday, employees are protected with additional measures. We’ve installed an HVAC Ultraviolent lighting system designed to kill viruses and upgraded the offices’ air-conditioning system by outfitting it with GPS NPBI technology which uses an electronic charge to safely clean the air inside the building. We’ve also replaced all the air filters and are conducting daily cleaning of the office along with deep cleaning each evening.
Our merchants likely didn’t notice a change in service throughout the past several months- and that’s thanks to our dedicated employees who remained focused and made the work from home experience seamless. It’s exciting to have the team back together again but remember no matter where our desks sit, we are here for our merchants All the Way to Paid. ™